In the business world, the rules for survival are simple: you adapt or you die. This is especially true as technology continues to influence the way that companies do business, both in the short term and the long term.
You may not think so, but this can also apply to the ways companies do business over the phone. Phones still play an important role in everyday business and are still an important lifeline, helping to account for about $1 trillion in consumer spending.
As companies continue to conduct more business online, adapting is important. Nowadays, communicate more through cloud computing and going to a cloud-based phone system or a hybrid phone system is the sensible thing to do. Regardless of how or how small your business is, cloud computing and cloud phone systems are the wave of the future.
What is a cloud based phone system? Quite simply, it’s a phone service hosted by a cloud service. That means there’s no hard wire phone lines and all your data is store on a server. For many businesses, it cuts way down on overhead since there are no answering machines, wiring or phone bills. A cloud based phone system can offer many benefits including:
- Time savings: Saving money is great, but cloud phone systems can save you time too. Since everything is stored digitally, you can find it easily and won’t have to worry about writing messages down or installing a traditional clunky phone system.
- Cost savings: A cloud based phone system will save your business quite a bit of money. Since you don’t have land lines to contend with you can work smarter, faster and more cost-effectively.
- Advancements: Today’s business world moves pretty fast and companies of all sizes would do well to keep up. Cloud based phone systems give businesses of all kinds the advances they need to succeed. These include message management, call forwarding, business SMS and voicemail among other futures. These days lots of these features are user-friendly and allow companies to keep going about their normal routines.
- Remote access: If your business’ employees work remotely from the office on cloud computing systems like Google Drive, a cloud based phone system can easily be linked with multiple cell phones. This makes it easy for managers to keep in contact with employees and makes them more mobile instead of having to be tied to a desk or a cubicle all day.
Let’s examine some of the features mentioned in advancements, to really get a feel for how they can benefit a business:
- Message management: Unlike a traditional phone systems, you’ll be able to manage messages, voicemails and other vital sources of information a lot easier and you can do so with a few clicks of a button.
- Call forwarding: You’ll be able to forward calls to anyone you need to, whether you need to forward calls to an IT support team, development team or customer service desk. If your business has a lot of departments, there’s probably a lot of calls coming and going and this phone system will help you keep all of it in order.
- Voicemail: You can record your own voicemail, read voicemails online and be able to set up multiple voicemails with no extra av installations.
- Business SMS: You can send and receive text messages from either your company’s local number or toll-free number; whichever will work best for you. You can even set up emergency paging systems.
All of these features and benefits sound impressive, but if you’re still wondering whether your company needs cloud computing or a cloud based phone system, the answer is yes. With the latest upgrades, your company will appear professional to customers and you’ll be able to work more efficiently because you won’t have to waste time or money on older, tedious methods and equipment.
It’s estimated that a whopping 96% of companies are already using some form of cloud based technology in their business practices. With a cloud based phone system, your business will be able to be productive, mobile and adaptable, ensuring that you won’t fall behind trying to keep up in the hustle and bustle of everyday business. You’ll have an increased telepresence